These Terms and Conditions set out the basis on which we provide household and commercial removal services, packing services, and any related services in and around Kingston upon Thames and the wider area. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following words have the meanings given below:
1.1 "Company" means the removal service provider supplying the services.
1.2 "Customer" means the individual or organisation booking the services.
1.3 "Services" means removal, packing, loading, transport, unloading, storage, and any other related services provided by the Company.
1.4 "Goods" means the items which are to be moved, transported, packed, or stored as part of the Services.
1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation accepted by the Customer.
2.1 The Company provides domestic and commercial removal services, including but not limited to loading, transporting, unloading, and where agreed, packing and unpacking.
2.2 The specific Services to be provided will be set out in the quotation and any subsequent written confirmation issued by the Company.
2.3 Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, removal of fixtures or fittings, dismantling or reassembly of complex furniture systems, or work involving specialist skills or tools.
2.4 The Company operates mainly in Kingston upon Thames and surrounding areas, but may undertake moves to and from other locations within the United Kingdom subject to agreement and availability.
3.1 Bookings may be made following a written quotation issued by the Company. Quotations are based on the information supplied by the Customer, including property access details, volume and nature of Goods, and service date.
3.2 Any quotation is an estimate only and is not binding until accepted in writing by the Customer and confirmed in writing by the Company.
3.3 The Company reserves the right to revise a quotation or apply additional charges if:
(a) the information provided by the Customer was inaccurate or incomplete;
(b) access to the property is significantly different from that described;
(c) the volume of Goods exceeds that originally stated; or
(d) additional Services are requested on the day.
3.4 Bookings are subject to availability. The Company does not guarantee the availability of any specific date or time until the booking has been confirmed in writing.
3.5 The Customer is responsible for checking all details in the booking confirmation and must notify the Company immediately of any inaccuracies or necessary amendments.
4.1 The Customer must ensure that:
(a) all Goods are properly packed, secured, and ready for transport unless packing Services have been arranged;
(b) fragile items are clearly labelled and, where necessary, separately packed;
(c) carpets, floors, and other surfaces are adequately protected if required;
(d) access to the property is safe, free from obstruction, and suitable for the size of vehicle booked;
(e) appropriate parking arrangements have been made in advance, including obtaining permits or permissions if required by local regulations;
(f) all Goods to be moved are owned by the Customer or the Customer has full authority from the owner to arrange the move.
4.2 The Customer must be present, or ensure that an authorised representative is present, at the collection and delivery addresses for the duration of the Services, unless otherwise agreed in writing.
4.3 The Customer is responsible for securing any necessary permissions for vehicle access, loading, or unloading, and for any fines or penalties incurred due to inadequate parking arrangements or access instructions.
5.1 Prices are based on the details given in the quotation and include labour, vehicle use, and any agreed additional Services. Any government taxes or levies applicable at the time of the Service may be added to the final invoice.
5.2 Unless otherwise agreed in writing, a deposit may be required to secure the booking. The deposit amount and due date will be stated in the quotation or booking confirmation.
5.3 Payment of any outstanding balance is due on or before the day of the removal, as specified in the quotation or booking confirmation.
5.4 The Company reserves the right to refuse to commence or continue with the Services if payment is not received as agreed.
5.5 Additional charges may apply where:
(a) the move takes longer than the time estimated due to circumstances beyond the Company's control;
(b) there are delays caused by the Customer or by third parties at the collection or delivery address;
(c) extra Goods or additional Services not previously disclosed are requested or required; or
(d) the Company is required to travel beyond the originally agreed locations.
6.1 The Customer may cancel or postpone the Services by giving written notice to the Company.
6.2 Where the Customer cancels or postpones within a reasonable timeframe, any cancellation charges will be applied as set out in the quotation or booking confirmation.
6.3 In the absence of any specific written arrangements, the following will normally apply:
(a) more than 10 working days before the scheduled Service date: no cancellation fee and any deposit may be refunded or credited at the Company's discretion;
(b) between 5 and 10 working days before the scheduled Service date: up to 50 percent of the quoted price may be charged;
(c) less than 5 working days before the scheduled Service date or on the day of the move: up to 100 percent of the quoted price may be charged.
6.4 The Company may cancel or postpone the Services by giving written or verbal notice to the Customer where:
(a) the Customer has not paid any required deposit or balance by the due date;
(b) the Customer has provided incomplete or misleading information that materially affects the Services;
(c) the Company reasonably believes that carrying out the Services would pose a risk to health and safety; or
(d) events occur beyond the Company's reasonable control, including severe weather, road closures, vehicle breakdown, or serious staff illness.
6.5 In the event of cancellation by the Company, the liability of the Company will be limited to a refund of any amounts already paid for the Services not performed, unless otherwise required by law.
7.1 Unless expressly agreed in writing, the Company will not carry, pack, or store any of the following:
(a) hazardous materials, including gas cylinders, flammable liquids, explosives, or chemicals;
(b) perishable or refrigerated goods;
(c) animals, plants, or live organisms;
(d) cash, securities, jewellery, watches, or items of exceptional value;
(e) important documents such as passports, legal papers, or financial records.
7.2 If such items are included without the Company's knowledge, the Company will have no liability for loss or damage to them, and the Customer will be responsible for any loss, damage, or expense caused as a result.
8.1 The Company operates in accordance with applicable UK waste management and environmental regulations.
8.2 The Services do not automatically include the disposal or removal of waste, unwanted items, or rubbish. Any waste removal or disposal service must be specifically agreed in writing.
8.3 Where the Company agrees to remove and dispose of items, such items will be handled in accordance with relevant legislation. The Customer confirms that they have the right to dispose of such items and that the items do not include hazardous or controlled waste, unless previously disclosed and agreed.
8.4 The Company reserves the right to refuse to transport or dispose of any items that appear to be hazardous, prohibited, contaminated, or not compliant with current regulations.
8.5 Any fees, fines, or additional costs incurred by the Company due to the Customer's failure to declare hazardous or non-compliant waste will be recharged to the Customer.
9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company's liability is subject to the limitations set out in this section.
9.2 The Company will not be liable for:
(a) loss or damage arising from normal wear and tear, age, or inherent defect of the Goods;
(b) damage to items that have not been adequately packed by the Customer, unless a packing service has been provided by the Company;
(c) damage to the contents of boxes, drawers, or containers that were not packed by the Company;
(d) loss or damage where Goods have been entrusted to a person other than the Company or its authorised representatives;
(e) loss or damage that is not reported to the Company within a reasonable time after completion of the Services.
9.3 The Customer must inspect the Goods as soon as reasonably possible after delivery and notify the Company promptly of any visible loss or damage.
9.4 The Company's total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable amount taking into account the value of the Goods and any applicable insurance arrangements declared at the time of booking.
9.5 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of enjoyment, whether or not the Company has been advised of the possibility of such loss.
9.6 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot legally be excluded or limited.
10.1 The Company will use reasonable efforts to carry out the Services on the agreed date and within estimated timescales, but time is not of the essence unless expressly agreed in writing.
10.2 The Company will not be liable for any delay or failure in performance of the Services caused by circumstances beyond its reasonable control, including but not limited to traffic congestion, road closures, extreme weather, accidents, vehicle breakdown, industrial action, or restrictions imposed by authorities.
10.3 Where such events occur, the Company may reasonably modify the timing or method of the Services and will inform the Customer as soon as practicable.
11.1 The Company maintains appropriate insurance cover for its activities in accordance with industry standards and legal requirements.
11.2 The Customer is encouraged to ensure that their own household or business insurance policy covers the Goods during removal and transit, particularly for high value items.
11.3 Any additional insurance protection for specific items or higher values must be arranged by the Customer unless expressly agreed in writing that the Company will arrange it.
12.1 The Customer is responsible for ensuring that adequate access is available for the Company's vehicles at both collection and delivery addresses.
12.2 The Company will not be liable for damage to driveways, paths, or other surfaces caused by the weight of vehicles, where the Customer has requested or agreed that vehicles may be driven or parked on such surfaces.
12.3 The Customer is responsible for any parking charges, permits, or penalties incurred while carrying out the Services, unless arising from the Company's error.
13.1 If the Customer has any concerns about the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.
13.2 Complaints relating to loss, damage, or service quality should be submitted in writing within a reasonable period after completion of the Services, providing full details and any supporting evidence.
14.1 The Company will collect and process personal data provided by the Customer in connection with the booking and performance of the Services in accordance with applicable UK data protection laws.
14.2 Personal data will be used for the purposes of administering bookings, providing the Services, handling payments, and dealing with any queries or complaints. It may also be used for limited administrative and record-keeping purposes.
15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will not affect Contracts already in place unless required by law or agreed with the Customer.
15.2 No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of the Company.
16.1 These Terms and Conditions, and any Contract between the Customer and the Company, are governed by and interpreted in accordance with the laws of England and Wales.
16.2 The courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services, although the Company retains the right to bring proceedings against the Customer in any other court of competent jurisdiction.
17.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as deleted, but this will not affect the validity and enforceability of the remaining provisions.
18.1 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior discussions, correspondence, or representations.
18.2 The Customer acknowledges that they have not relied on any statement or representation made by or on behalf of the Company that is not set out in these Terms and Conditions or in the written quotation or booking confirmation.
If you're going to relocate and you need moving services tailored to the budget choose one of the most expert removal companies Kingston upon Thames!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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